Terms and Conditions

General Terms and Conditions

These terms and conditions govern your use of Monoplay Casino services. By creating an account or using our website, you agree to comply with all terms outlined below.

Account Registration and Eligibility

Players must be at least 19 years old (18+ in Alberta and Quebec) and legally eligible to gamble in their province of residence. Only one account per person, household, or IP address is permitted.

Required information for registration:

• Full legal name matching government-issued ID
• Valid Canadian address
• Active email address and phone number
• Date of birth verification

False information provided during registration will result in immediate account closure and forfeiture of any funds or winnings.

Financial Terms

Deposits and Withdrawals

All transactions must be conducted in Canadian dollars (CAD). Minimum deposit amounts vary by payment method, typically ranging from 10 CAD to 25 CAD. Maximum deposit limits are set at 10,000 CAD per transaction unless higher limits are approved for VIP players.

Withdrawal processing times:

• Interac e-Transfer: 24-48 hours
• Bank wire transfer: 3-5 business days
• Cryptocurrency: 2-24 hours
• Credit card refunds: 5-10 business days

Bonus Terms and Wagering Requirements

All bonuses carry a 35x wagering requirement calculated on the bonus amount only. Players have 30 days from bonus activation to complete wagering requirements. Failure to meet requirements within this timeframe results in bonus and associated winnings being forfeited.

Game contribution rates toward wagering:

• Slots: 100%
• Table games: 10%
• Live dealer games: 10%
• Progressive jackpots: 0%

Maximum bet while bonus is active is 7.50 CAD per spin or hand. Exceeding this limit voids the bonus and any winnings derived from it.

Responsible Gaming Policies

Self-Exclusion and Limits

Players can set deposit limits, session time limits, and loss limits through their account dashboard. These limits take effect immediately and can only be increased after a 24-hour cooling-off period.

Self-exclusion options include:

• 24-hour cooling-off period
• 7-day temporary exclusion
• 30-day temporary exclusion
• Permanent self-exclusion

During any exclusion period, players cannot access their account, receive promotional materials, or create new accounts.

Problem Gambling Support

We partner with recognized problem gambling organizations to provide support resources. Players showing signs of problematic gambling behavior may have their accounts restricted or closed at management discretion.

Canadian problem gambling resources:

• Problem Gambling Helpline: 1-888-230-3505
• Responsible Gambling Council: responsiblegambling.org
• Gamblers Anonymous: gamblersanonymous.ca

Privacy and Data Protection

Information Collection and Use

We collect personal information necessary for account operation, regulatory compliance, and fraud prevention. This includes identity verification documents, transaction history, and gameplay data.

Information sharing:

• Never sold to third parties
• Shared with payment processors for transaction completion
• Provided to regulators when legally required
• Used internally for customer service and security

Data Security

All personal and financial data is protected using 256-bit SSL encryption. Our servers are located in secure facilities with restricted access and 24/7 monitoring.

Game Rules and Fairness

Random Number Generation

All games use certified random number generators (RNG) tested by independent auditing firms. Game outcomes are completely random and cannot be predicted or influenced by previous results.

Malfunctions and Disputes

In case of software malfunction, all affected bets are void. Players will be refunded the original stake amount. Game history and transaction records are maintained for dispute resolution purposes.

Dispute resolution process:

1. Contact customer support within 30 days
2. Internal investigation completed within 7 business days
3. External mediation available if resolution cannot be reached

Account Closure and Termination

Voluntary Closure

Players may close their accounts at any time by contacting customer support. Remaining account balances will be returned via the original deposit method within 5 business days.

Involuntary Closure

Accounts may be closed for violations including but not limited to:

• Providing false registration information
• Attempting to manipulate games or exploit software
• Money laundering or fraudulent activity
• Abusive behavior toward staff or other players
• Multiple account creation

Legal and Regulatory Compliance

These terms are governed by Canadian law and the regulations of our licensing jurisdiction. Any disputes will be resolved through binding arbitration in Toronto, Ontario.

By continuing to use Monoplay Casino services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. We reserve the right to modify these terms at any time, with changes taking effect immediately upon posting to our website.

For questions about these terms, contact our legal department at [email protected].